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Credit Given, Where Credit Due. Thanks, DROBO!

Bymacjeff

Just the other day, at a large-named client where we provide outsourced Macintosh Support, their DROBO S ceased living. This was an absolute tragedy due to the amount of backup storage sent to the hardware on an hourly basis. The hardware itself ended up being faulty which led me to calling DROBO support. WOW! Was I…

Just the other day, at a large-named client where we provide outsourced Macintosh Support, their DROBO S ceased living. This was an absolute tragedy due to the amount of backup storage sent to the hardware on an hourly basis. The hardware itself ended up being faulty which led me to calling DROBO support. WOW! Was I impressed. Absolutely no hold time before speaking to a representative. Well, it just so happened that the technician I had spoken to had not only worked with me in the past at another client, but he actually remembered the company name, Mid Atlantic Consulting! Due to our previous dealings with the company, he shipped us out a brand new DROBO S same day. He ALSO made sure we had it in our hands in less than 2 business days with no additional costs to the client (Usually, takes up to 5+ days under most circumstances)! From catastrophe to resolution in less than 35 hours. Needless to say, the client was incredibly happy with our ability to meet their PC and Mac Support needs.

-Bradley